New Ways to Document Your Support Issues

Modified on Fri, 29 Mar, 2024 at 7:24 AM

How to Enable Screen Recordings on your iOS Device with iOS11 (and beyond)

There’s nothing more frustrating that trying to explain to support teams what’s giving you a challenge with a product. Especially if it’s something that’s hard to replicate or explain.

Fortunately there is a new feature in Apple’s™ iOS11 that can help make that process much easier. iOS11 now allows you to screen capture video from your iPad, iPhone, etc. Meaning that you can capture yourself doing whatever it is that is causing you grief and send that directly to our Support Team. The old adage “a picture’s worth a 1,000 words” has never been more true, and now it’s really easy to do – no special software or apps needed – it’s built right into the operating system.

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